Analytics

Measure conversation quality, operational outcomes, and attributed value.

Calls

1,284

12.4% vs previous period

Bookings

342

8.1% vs previous period

Conversion

26.6%

2.8% vs previous period

Average duration

03:42

6.2% vs previous period

Calls & bookings

Conversation volume and completed appointment outcomes.

Calls Bookings

Outcome funnel

From answered conversations to revenue attribution.

Answered1,216 100%

Qualified781 64%

Booked342 28%

Completed286 24%

Attributed revenue

£38,420

+18.2% from last period

Leads & attributed revenue

Captured demand and value linked back to conversations.

Agent performance

Quality, handoff, and outcome comparisons.

Ava

Main receptionist

96% quality

231 calls

Luna

Out-of-hours

91% quality

124 calls

Nia

New patients

88% quality

86 calls

All published agents improved week over week.